Shipping policy

Delivery Charges
All orders are subject to a delivery fee of R40.99 incl. VAT per threshold purchase of R279.01. This may change depending on what you buy. Please check the shipping fee before paying.

What is our delivery range?
We deliver to the northern areas of Durban. Here is a list of some of the places we deliver to: Phoenix, KwaMashu, Ottawa, Verulam, Mt. Edgecombe, Umhlanga, Durban North, Avoca, Redhill, Briardene, KwaMashu, Mt. Moriah, Royal, Ntuzuma, Inanda and surrounding areas.

When do you receive the ordered items?
All orders placed before 3 pm will be delivered on the same day (the day on which they were placed). Orders placed after 3 pm will be delivered on the next working day. Our working days are Tuesday, Wednesday, Thursday, Friday and Saturday.

Then how do you know the exact arrival time of your order?
A notification will be sent to you, via email or SMS, when we are working on the order. Another SMS will be sent to you when your order is on its way to you. Our delivery times are between 10:30 and 18:00. Customers need to ensure that there is someone to receive an order at a given address. An identification document may be requested to ensure that the goods purchased end up with the right person. Alternatively, a question may be asked so please ensure that the receiver of goods knows enough about the order, especially the ORDER NUMBER. If no one is available at the given address and time we will attempt to deliver the order after proper communication with the customer.

Any problem with the order?
We try by all means to keep our service smooth but should you feel any problem needs to be attended to, between placing your order and receiving it, please do not hesitate to email us at info@airstall.co.za. You can also call us on +27 73 441 7683. Should you wish to cancel your order please do so before do so in not more than 20 minutes after placing it.

Receiving Your Order
If your order is incorrect please contact us as soon as possible. In case of a short delivery you may request a refund. Refunds may take up to 3 working days to reflect on your bank account. In case of wrong item(s) you may want to return and exchange the item(s). For these and similar incidents please do not hesitate to contact us at info@airstall.co.za or +27 73 441 7683 to discuss possible solutions. Please note that some items are exempt from being returned, refer to our refund policy to get the best out of this service.